Business

A more responsive system of governance is an imperative

Corporates

Lay solid foundations for management and oversight.

Who we are

RFM  Global Consultancy is the leading Registered Training Organisation, a provider of total Learning and Development solutions to industries that reflect our expertise and innovation. We specialises in delivering in-depth training projects for individuals, pubic sectors, select teams or entire business units. Our priority is to ensure that all our clients experience a substantial financial return on the training investment they make with us and we pride ourselves on delivering a maximum value added service.



Our team of highly qualified, professional specialists bring vast real-life experience to the classroom. We are passionate about ensuring our delegates & students make a real difference through understanding how models and frameworks can actually be utilised to enhance sustainability, profitability, deliver value for money, and achievement of corporate objectives.

Governance In Government

Course Title: 

Dealing With Difficult People In Civil Service

OVERVIEW:

Giving feedback to the difficult person. What are the exact words to use to give balanced feedback to the difficult person that will ensure that they are motivated, and that the feedback you give reinforces your role as a leader and enables you to get what you want – with grace and elegance, every time!


ATTENDEES:

  • Managers
  • supervisors who wish to build on their skills, be even more able to deal with difficult people in their organisation..


Course Objectives:

  • Develop the ability to motivate yourself and your team to achieve results
  • Apply necessary skills in interacting with team members and senior manager in delivering the Servicom charter for your organisation
  • Use different strategies to increase your self-confidence and successfully influence others
  • Develop and apply leadership skills to solve problems and lead teams


COURSE ACTIVITIES:

  • What is a difficult person? Why are people difficult? What is our reaction to difficult people?
  • Being assertive with difficult people – understand exactly what we need to say and when
  • Motivating the difficult person – what can we practically DO to motivate the difficult person?
  • Why motivation is NOT all about money!
  • Coaching the difficult person the five key secret skills that your best managers already know
  • Setting motivational goals to get the difficult person “on track”. Knowing the difference between targets and standards.
  • Listening effectively to the team and individuals– what does this mean in practice? What is listening and hearing? What gets in our way to listening effectively? What steps can we make to listen effectively?
  • How good are we at observing the difficult person?


LOCATIONS - COST - DURATION

  • Dubai
  • London
  • Cost:  TBD
  • Duration: 10 Days
Governance Course List

What We Do

RFM Global Consultancy specialise in exceeding the business and management needs of enterprises across a broad span of industry. We are building our success on the partnerships we form with all stakeholders in our training processes. RFM Global Consultancy have developed specific training solution platforms and training methods suitable for broad markets across many industries. Whether in the workplace or offsite, we work closely with our clients to find the best solution to add value to their operations as depicted below:

Our Approach

Effective behavioural skills change training, when delivered with passion and imagination will enable people to unlock this potential. Whether courses are about interpersonal skills, the development of the individual or the growth of a team of people there is a real accountability about the way they are designed and presented.

Why Choose US

Because, clients who implement the information get results, not just in the short run but because it becomes engraved in the corporate culture, they also get long term results. Using the most advanced accelerated learning techniques our trainers guide participants through a series of hands-on exercises designed to get the participant to experience change.

  • Providing quality, innovative training solutions
  • Managing multi-disciplinary (accredited and non-accredited) training programs across the UK.
  • Tailoring training programs to suit client needs
  • Providing learning support for faster and better academic and career development
  • Developing creative and effective business training solutions and being flexible and innovative
  • Maintaining on-going positive relationships with all stakeholders



Business Administration

It could be about making a product, managing a process, delivering a service or supplying materials – standards cover a huge range of activities

Finance& Accounts

Financial accounting is the field of accounting concerned with the summary, analysis and reporting of financial transactions related to a business.

Governance In Enterprise

Governance structures and principles should clearly identify the distribution of rights and responsibilities among different participants in the corporation

Information Technology

Technology invariably is in a flux. You need to keep abreast with current security and storage implementations and standards otherwise you will find your enterprise or business falling short and wanting.

Our Numbers

We are passionate about ensuring our delegates & students make a real difference through understanding how models and frameworks can actually be utilised to enhance sustainability, profitability, deliver value for money, and achievement of corporate objectives

Our Services

No Of Clients

CUPS OF COFFEE

FINISHED PROJECTS

SATISFIED CLIENTS

Environmental Standard

Environmental management exists to help organizations minimize how their operations (processes, etc.) negatively affect the environment

Management System

Good organizations are constantly seeking ways of improving the quality of their products and services that consistently meet their customers’ expectations, ISO has all answers.

Quality System

A management system is the way in which an organization manages the interrelated parts of its business in order to achieve its objectives.

Occupational Health

The ISO committee of occupational health & safety experts set out to develop an International Standard with the potential to save almost three million lives each year

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